Just the overall professionalism knowledge as well as a product that brings instant cooling to my scalp when applied! I recommend Exotic Herbals to anyone with locs or if they simply have a scalp attached to their head and they are dealing with dandruff or any other problem. My dreadlocks were so dreadful I thought they were done and I approached her to cut them originally! to our discovery she was able to resurrect my locs! and now I love them all over again! Forever grateful for the service and the wonderful holistic products! yes yes I recommend, now if I can just find the five star button.